Privacy Policy
Effective January 1, 2026
Premier Santa Cruz Insulation Services, insulationsantacruz.com, info@insulationsantacruz.com
What this policy covers
Premier Santa Cruz Insulation Services is an insulation contractor in Santa Cruz, CA. This policy explains what information we collect when you use our website, what we do with it, how long we keep it and what you can ask us to do about it.
It applies to every page of our site, from the home page to our service and city pages. It doesn't cover other websites we link to, which have their own policies.
Information you give us
When you fill out our estimate or contact form, we collect what you type in. That's usually your name, phone number, email address, the address of the house and a short note about the job, like a drafty room or an attic you want checked.
Our form is run by an outside form service, so your answers pass through that service before they reach us. When you call or email us directly, we keep the details you share so we can follow up on your request.
Information collected automatically
Like most websites, ours may collect basic technical information when you visit. That can include your device and browser type, the pages you looked at, how long you stayed, the site that sent you to us and a general location based on your internet connection.
We use cookies, which are small files your browser stores, and analytics tools to gather this information. They help us see which pages people find useful so we can improve the site. You can block or delete cookies in your browser settings, though some parts of the site may not work as well if you do.
How we use your information
We use what you send us to answer your questions, schedule and carry out estimates and jobs, send quotes and invoices, and keep records of the work we've done at your house.
We use site visit information to understand how people find us and to fix pages that aren't working. We don't sell your personal information, and we don't share it with other businesses for their own marketing.
Who we share it with
We share information only with the companies that help us run the business, such as our form service, website host, analytics provider and the tools we use for scheduling, email and billing. They get only what they need to do that job for us.
We may also share information when the law requires it, to protect our rights or safety or yours, or if the business is ever sold or transferred to a new owner who would keep serving customers.
How long we keep it
We keep form requests and messages for as long as we need them to answer you and follow up on your job. If we do work at your house, we keep customer and job records for as long as we need them for warranty questions, taxes and other business or legal reasons.
Analytics data is kept for as long as the analytics provider's settings allow. When we no longer need information, we delete it or remove the details that tie it to you.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it or ask us to delete it. You can also tell us to stop contacting you at any time, and we'll stop.
Some laws, depending on where you live, may give you more rights over your information. We'll honor the requests the law gives you, though we may need to keep certain records we're required to hold, and we may ask you to confirm who you are before we act on a request.
Children's privacy
Our website is meant for adults arranging work on their homes. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.
How we protect your information
We take reasonable steps to keep your information safe and limit who on our team can see it. No website or email system is perfectly secure, so we can't promise that information sent online will never be exposed.
Changes to this policy
We may update this policy as our website or the tools we use change. The current version will always be on this page, and continuing to use the site after a change means the updated policy applies.
How to raise a privacy concern
If you have a question about this policy or want to make a request about your information, call us at (831) 201-6061 or use the form on our contact page. We answer seven days a week, 6 AM to 11 PM, and we reply within 1 business day.
To learn more about who we are as an insulation contractor in Santa Cruz, CA, visit our About page.